NATIONAL CONSUMER RIGHTS DAY

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DEC 24 – NATIONAL CONSUMER RIGHTS DAY

December 24 is observed as “ NATIONAL CONSUMER RIGHTS DAY” every year in India. On the same day Consumer protection act 1986 was enacted that is why it is celebrated as national consumer rights day.

Consumer protection act 1986 provide comprehensive legislation for protection of consumer rights. The rights under consumer protection act 1986 flow from the rights enshrined in articles 14 to 19 of constitution of India. Under this act the rights of the consumers are as follows.

1)     Right to safety

2)     Right to information

3)     Right to choose

4)     Right to be heard

5)     Right to seek redressal

6)     Right to consumer education

Right to safety protects consumers against the sale of goods and services which are hazardous to life and property , right to information informs consumer quality, quantity, weight and price of goods and services. Right to choose enables consumers to access variety of goods and services at competitive prices.

Right to be heard makes consumers to approach semi-judicial and judicial bodies in case of violation of the above laws. Consumers problems are heard at appropriate forums. In the same way right to seek redressal seeks legal redressal against consumer exploitation . lastly, right to consumer education stresses consumer education.

COMPLAINT AGAINST TRADERS :

Where to lodge complaint depends on the cost of goods and services and compensation asked for damages

1)     if it is less than 20 lakhs, - District Forum

2)     if it is more than 20 lakhs and less than  1 crore – State Commission

3)     If it is more than 1 crore – National Commission

For all complaints documentary evidence is essential. Hence consumers are advised to take bill receipts, guarantee cards etc.

Find consumer forum in your area by the following web site.

www.ncdrc.nic.in

National consumer help line 1800-11-4000

Yours

S.NARENDAR REDDY

narendardlcom@gmail.com

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